Following the increase in after-sales service requests and with the aim of offering its customers more efficient support, CUGHER GLASS S.r.l. has introduced a new dedicated support service, coordinated by a team of expert technicians.
The Help Desk Team is in fact made up of professionals specialized for years in the glass industry sector and the assistance service they manage allows them to effectively support customers, offering them the best possible solution for every problem concerning plants and machines. Cugher.
Since the reorganization of the service department, the customers of CUGHER GLASS S.r.l. can benefit from:
- Dedicated telephone number to guarantee remote assistance
- Direct line from Monday to Saturday (from 7.00 to 24.00)
- On-site assistance if needed
- Ticketing system to track all requests
The ticketing platform was introduced to collect all requests for assistance; in this way each customer, with his personal login credentials, can submit a new request and monitor progress through a continuous dialogue with Cugher technicians. The system was developed to allow better communication between the parties, strengthening the level of assistance and speeding up the whole process. The use of this platform can be considered an innovation introduced by the company, to be ever closer to its customers all over the world.
CUGHER GLASS S.r.l. also proposes a customized preventive maintenance contract which includes, in addition to the services described so far, scheduled maintenance visits, training activities for operators and firmware updates. The offer is aimed at obtaining an improvement in the reliability and quality of the machinery, extending their useful life and reducing the risk of production blocks.
The renewal of support services in CUGHER GLASS S.r.l. it allows to be faster also in the assistance and in the delivery of spare parts. In support of this activity, the company has always provided customers with dedicated software called SpareView, able to show in 3D the mechanical detail of each element of the installed equipment and, with a click, to view the related code and enter the desired item automatically in the table to create the spare part order.
Cugher Glass cares about customer care and YES, WE HELP!
