Today, remote post-sales support activities are a fundamental strategic tool for guaranteeing the productivity of the plants at its customers, especially in this last period of forced distancing. Furthermore, the Industrial 4.0 paradigm is always affirming itself, characterizing the industry with high levels of automation and digitalization of processes. In this context, remote activities are fundamental: it is precisely in this scenario that BVA, Bovone Virtual Assistant, the virtual assistant that accompanies the machines and plants for processing flat glass of ELETTROMECCANICA BOVONE S.r.l.
BVA provides the customer with an interactive and intuitive tool that guides them through initial operations and allows them to immediately optimize their investment: with BVA, the customer reduces machine start-up times and, in the event of a breakdown, downtime. The Augmented Reality of the application is in fact very useful in guiding the operator in routine maintenance activities and in synergy with the optional Remote Assistance package, even in cases of extraordinary maintenance.
Through a secure ethernet connection, the technicians of ELETTROMECCANICA BOVONE S.r.l. they will be able to communicate with the machines by accessing the data, diagnosing and helping the customer in solving the problem. All remotely.
The advantages of this new technology:
With a simple click, BVA will make available to the customer all the technical information relating to the purchased machine: the DB of this application contains, in fact, all the technical documentation relating to the technology with which the machine is equipped. Technicians will have immediate access to all information through a simple online search operation. Early results suggest augmented reality can reduce this time tenfold.
The extensive catalog of information is expertly organized and made usable through specific points of interest: real-time data from PLC, documents, images, web pages, notes, labels. This real capital of information just a click away allows the customer to implement a real virtuous process of predictive maintenance: the ease of monitoring with constant flow of data in real time allows you to manage and schedule maintenance interventions predictors that can avoid downtime, which can also be very costly for the company.
