Thursday 28 March 2024

automatic translation

Thursday 28 March 2024

automatic translation

    Report

    Eighth of the nine values ​​that make up the Brand Manifesto SCHIATTI ANGELO S.r.l.
    For over half a century, the Italian company has been one of the best known and most appreciated national and international players in the design and production of machines for glass and ceramic processing.
    Let's let the company do the talking.

    Relationship with the customer
    It is from attentive listening that the needs and requirements of customers emerge, which we are called to satisfy.
    Relationship exists even before technology. And, if we look at our history, the relationships we have established with customers are very long-lasting.

    The relationship is based on trust, but not only
    A good relationship is built only when customers are comfortable and understood; when there is a relationship of trust. However, the relationship we are talking about is still a business relationship.
    What does it mean? It means that, to keep the customer connected for many years, it is not only listening and empathy, but a proactive and organized attitude made up of maintenance, assistance and continuous proposal of instrumental improvements.

    The relationship of the company with the workforce
    At the base of our company's value pyramid are our people. We take care of them by trying to establish stable and fruitful relationships that lead to their growth and satisfaction.
    It is certainly not a completely disinterested relationship, in the sense that a profitable working relationship also favors the company, which can count on a constant growth of its experience and know-how.

    The relationship between collaborators
    We always aim for the greatest possible involvement of our collaborators in the work teams that are formed around the machines under construction. The “work teams” benefit greatly from a good relationship between people because, when there is a common and collaborative vision, the work proceeds swiftly in one direction.
    In conclusion, if the relationship is primarily between people, personal relationships inevitably influence the business relationship as well. However, when (professional) relationships between people are sincere, they are often the mirror of companies and their way of doing business.

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