The spread of covid-19 was a disruptive event that profoundly changed the global business scenario, forcing companies to reform to comply with the restrictions aimed at stemming the contagion. In this sudden challenge, technology has become an essential ally to ensure the continuity of all business activities.
The pandemic has accelerated in CUGHER GLASS S.r.l. the digital transformation process already underway within the organization. Digitizing leads to the introduction of new tools to make activities easier and faster, with the aim of having full control over data and sharing information in real time with all the players involved: from employees, to suppliers, to customers.
Smart working has allowed staff to work safely without losing contact with the corporate culture through constant virtual relationships. Likewise CUGHER GLASS S.r.l. has worked to satisfy its customers in the best possible way, by encouraging web meetings, through online conference platforms, to overcome the impossibility of face-to-face meetings. The experience of recent months has even allowed the company to have even more frequent and faster contacts, being closer than ever to all customers.
Still with a view to optimizing relationships and work, digital tools have been introduced and strengthened, such as the new ticketing portal and remote connections for after-sales assistance, which guarantee continuous dialogue and immediate feedback from of technicians.
Revolutionary was the introduction of Smart Glasses, glasses that allow the operator to work freely, sharing the view in real time with a remote technician in case of checks or problems on the machine, or directly with the customer in the testing phase of the 'plant.
Aware of the new technological opportunities and to meet all those who have difficulty moving, the company intends to be increasingly present also at digital events, from conferences to trade fairs, embracing the concept in which the strength of corporate communication is supported through services web. CUGHER GLASS S.r.l. supports and intends to strengthen this digital transformation, which can therefore be understood as a journey with numerous interconnected objectives, with which it is necessary to mediate, aiming at continuous optimization and the right connection between people and technologies.
